The Customer Experience Is The Human Experience (Which Makes Designing It Very Tricky)


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By Micah Solomon, Contributor How customers perceive and experience your business – how it feels to them and what it means to them–is never as simple as those of us who design customer experiences would like it to be, because customers bring their own pre-existing humanity to the equation. Source:: The Customer Experience Is The […]

‘Greyballed’: Uber software identifies, avoids and deceives police


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By RT Uber has a secret tool that identifies and evades law enforcement, in order to operate in cities that have imposed strict rules or even banned the taxi alternative. Read Full Article at RT.com Source:: ‘Greyballed’: Uber software identifies, avoids and deceives police

How To Talk To Your Boss About Being A Part of A Day Without Women


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By Tanya Tarr, Women@Forbes Is striking from work an option for all of us? What negotiation options are available if you want to take the day off from the office on March 8th? Having a conversation around managing the work can be an opportunity to talk to your boss about the impact of women’s economic […]

Goldman Sachs Apparently Selling Its For-Profit Art Institutes


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By Ronald Holden, Contributor Goldman Sachs, Providence Equity Partners and Leeds Equity Partners acquired EDMC and its 70 schools for $3.4 billion in March 2006. Enrollment has dropped precipitously in the intervening decade, however, and is now estimated to be in the neighborhood of 65,000. Source:: Goldman Sachs Apparently Selling Its For-Profit Art Institutes

Uber uses 'secret program' Greyball to hide from regulators


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The taxi-hailing service has been using a secret program to prevent regulators from shutting it down. Source:: Uber uses ‘secret program’ Greyball to hide from regulators